Guarantee, warranty and liability

We want you to enjoy your cookcorner print for a long time. That's why, in addition to your statutory warranty claims, you also receive a voluntary guarantee on all our framed and unframed works.

Our print material

All prints are printed as standard on ILFORD Galerie Smooth Pearl - a 330 g, pearlescent art paper. This paper is known for its brilliant color reproduction, high level of detail and elegant appearance. To ensure that your print retains its quality, you should handle it with care:

If possible, do not touch the motif surface with your fingers, as this can lead to visible marks or damage.
Do not store the print in damp rooms and do not expose it to direct sunlight.

Voluntary guarantee

Our voluntary guarantee applies to production or material defects as well as verifiable transport damage. It is claimed from the manufacturer or guarantor (Cyberlab Digitale Entwicklungen GmbH). We will cover the costs of return shipment in the event of a warranty claim via a return label. The guarantee is limited to the value of the print.

Legal warranty

The statutory warranty is based on the statutory provisions and is 24 months from acceptance of the goods.

In the event of justified complaints, you are entitled to free repair or replacement.
If this is not possible or unreasonable, you are entitled to a price reduction or, if the defect is not minor, to termination of the contract.

If possible, defects should be reported upon delivery or immediately after discovery. In B2B transactions, the goods must be inspected within 2 weeks of receipt and a defect must be reported immediately. Failure to report defects in the case of consumers does not affect the warranty claims.

Liability

cookscorner is only liable in cases of intent or gross negligence. The statutory provisions apply to personal injury and consumer transactions. Compensation for consequential damage, other property damage, financial loss or damage to third parties is excluded, unless it is a consumer transaction.

Transfer of risk during shipment

In the case of consumer transactions, the risk of loss or damage to the goods shall only pass to you as soon as the goods are delivered to you or to a third party designated by you, other than the carrier. If you conclude the contract of carriage yourself without using our suggested selection, the risk shall pass to you as soon as the goods are handed over to the carrier.