1. Scope of application
These General Terms and Conditions (GTC) apply to all orders placed via the cookscorner.art online store. The offer is primarily aimed at consumers (B2C) in electronic business transactions.
2. Providers and contractual partners
cookscorner
Ing. Alexander Koch, MA
Unterauer Straße 75
3370 Ybbs an der Donau
Austria
E-Mail: info@cookscorner.art
3. Conclusion of contract
The purchase contract is concluded when the buyer places an order in the online store. After a successful order, the buyer receives an order confirmation by e-mail. This order confirmation represents the binding conclusion of the purchase contract.
4 Prices and terms of payment
All prices quoted include the statutory value added tax (20%). Only digital payment methods such as PayPal and Stripe are accepted.
5. Delivery and production conditions
The production time is usually 3 to 7 working days within Austria. Shipping times may vary depending on the destination. For international orders, the shipping time is 7 to 14 working days. The risk of loss or damage to the goods during shipment remains with the seller until they are handed over to the buyer. If a product is damaged in transit, cookscorner will provide a replacement free of charge. The buyer is obliged to complain about obvious transport damage to the deliverer immediately and to inform us.
6. Reservation of title
The goods remain the property of cookscorner until payment has been made in full.
7. Right of withdrawal
As all prints are produced individually according to the customer's specifications, there is no right of withdrawal once production has begun.
Exception: A product is considered defective if it has production defects, e.g:
- Damage during printing or transportation
- Incomplete or faulty printing
- Proof of a defect
To make a complaint, the customer must send a detailed description of the defect and meaningful photos by e-mail or contact form within 14 days of receiving the product. After examination, a suitable solution will be offered, e.g. a new production or refund. If the product is delivered faulty or damaged, cookscorner will provide a replacement free of charge. In this case, please contact us immediately upon receipt of the goods.
The customer will be provided with a return label for defective products from cookscorner. The costs for this shall be borne by cookscorner, provided that the complaint has been confirmed by cookscorner.
8 Warranty and liability
In the case of faulty or damaged products, a new product will be manufactured and reshipped free of charge. The faulty product must be returned for inspection. The return costs will be borne by cookscorner.
9. Data protection
Data protection Processing of data (customer and contract data) cookscorner collects, processes and uses personal data only insofar as this is necessary for the establishment, content or amendment of the contractual relationship. This is done on the basis of Art. 6 para. 1 lit. b GDPR. Personal data will be deleted after termination of the business relationship, provided there are no statutory retention obligations.
Stored data
- IP address of the subscriber (anonymized)
- Name
- Address
- E-mail address
- Phone number
- Order information
- Payment method
Storage period: Order and customer data is stored for the duration of the statutory retention obligations. Billing and tax-relevant data is stored for at least seven years in accordance with § 132 BAO. After these periods have expired, the data is deleted unless it is no longer required for contract fulfillment or other legal purposes.
10. Final provisions
The law of the Republic of Austria shall apply. The place of jurisdiction is Ybbs an der Donau, provided there are no mandatory statutory provisions to the contrary. The European Commission provides a platform for online dispute resolution (OS), which can be accessed at https://ec.europa.eu/consumers/odr/. We are not obliged, but in principle willing, to participate in dispute resolution proceedings before a consumer arbitration board. The customer will receive an invoice upon receipt of the goods.
Status: March 2025